Clients Service Page

NewAlpha is committed to providing its customers with quality service on a permanent basis.

However, if you encounter any difficulties with the service provided and wish to make a complaint,

you may contact Clients Service:

By mail:

Clients Service
128 Boulevard Raspail
75006 Paris, France

By phone: 01 53 62 40 60

By fax: 01 44 56 11 03

By e-mail: information@newalpha.com

 

NewAlpha undertakes to acknowledge receipt of your request within ten working days and to send you a reply within a maximum of two months from the date of receipt.

If you do not receive a response within two months or if you have already contacted customer service and feel that your request has not been satisfied, you may refer the matter to the La Française mediator. This is an independent person whose mission is to find an amicable solution to the disputes encountered.

The La Française Company has chosen its own mediator, the Crédit Mutuel mediator, who is a company mediator. The Crédit Mutuel Mediator is an independent and impartial person chosen for his or her skills and experience.

 

You can refer a matter to the Crédit Mutuel Mediator :

By mail:

Mr. Médiateur du Crédit Mutuel
63, chemin Antoine Pardon
69160 Tassin La demi-Lune

By using the form available on the website for an online submission of your file:

www.lemediateur-creditmutuel.com

 

You may also refer the matter to the Ombudsman of the Autorité des Marchés Financiers (AMF) under the following conditions:

In writing:

Autorité des marchés financiers (AMF)
Mediation
17, place de la Bourse
75082 PARIS CEDEX 02

 

https://www.amf-france.org/fr/le-mediateur

The choice of the mediator is final for the claim.