Customer service

Should you experience any difficulties with the services provided and wish to inform us of a complaint, please contact our

Customer Services Department:

Service Clients
128, boulevard Raspail
75006 Paris

Tel: +33 (0)1 53 62 40 60
Fax: +33 (0)1 44 56 11 03

  • NewAlpha undertakes to acknowledge receipt of your complaint within ten business days and to respond within two months of the date it is received.
  • If you do not receive a reply within two months, or you have already contacted our Customer Service Department and are not satisfied with the way in which your complaint has been handled, you can submit your complaint to the NewAlpha independent ombudsman whose role is to find an amicable solution to any unresolved disputes.

Please write to the La Française Ombudsman at the following address:

Monsieur le Médiateur du Crédit Mutuel Nord Europe
BP 1009