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New Alpha Asset Management is an investment management company approved by the Autorité des Marchés Financiers under number GP 05-00001 dated January 20, 2005.

The sole purpose of this site is to provide general information on New Alpha Asset Management, its management expertise and its products and services.

This information is not exhaustive, may change over time and may be updated by New Alpha Asset Management at any time without notice.

No information contained on this site constitutes an offer to buy or sell a financial instrument, or investment advice.

Before consulting the site, please read carefully the “legal information” and “regulatory information” for your own protection and interest.

In accordance with the European Markets in Financial Instruments Directive (“MiFID”), please specify above your country of residence, your language and the investor category to which you belong.

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New Alpha » Client service

Client service

New Alpha Asset Management is committed to consistently providing high-quality service to its clients.

However, if you encounter any difficulties with the service provided and wish to make a complaint, you can contact the Client Service:

  • By mail: New Alpha Asset Management, Client Service, 128 Boulevard Raspail 75006 Paris, France
  • By phone: 01 53 62 40 60
  • By fax: 01 44 56 11 03
  • By email: information@newalpha.com

New Alpha Asset Management commits to acknowledging receipt of your request within ten working days and to provide you with a response within a maximum of two months from the date of receipt.
If you haven’t received a response within two months, or if you have already contacted customer service and feel that your request has not been resolved, you can contact the mediator at La Française. The mediator is an independent person whose mission is to find an amicable solution to any disputes.
The La Française Group has selected its own mediator, namely the mediator of Crédit Mutuel, who is a corporate mediator. The Mediator of Crédit Mutuel is an independent and impartial person who has been chosen for their skills and experience.

You can contact the Mediator of Crédit Mutuel:

  • By mail: The Mediator of Crédit Mutuel, 63 chemin Antoine Pardon, 69160 Tassin La Demi-Lune,  France
  • By using the form provided on the website for submitting your application online: Please visit www.lemediateur-creditmutuel.com

You can also contact the Mediator of the Financial Markets Authority (AMF) under the following conditions:

  • In writing:
    Financial Markets Authority (AMF)
    The mediation office is located at 17 Place de la Bourse, 75082 PARIS CEDEX 02.
  • By electronic form: click here

You can find the customer information and complaints handling policy of New Alpha AM here: click here.

For more information about the Mediator of Crédit Mutuel, you can refer to the Mediation Charter.