New Alpha Asset Management is committed to providing a high quality service to its clients.
However, if you encounter difficulties with the service provided and if you wish to make a complaint, you can contact the Customer Service Department:
New Alpha Asset Management
128, boulevard Raspail
75006 Paris, France
By telephone: 01 53 62 40 60
By fax: 01 44 56 11 03
By e-mail: firstname.lastname@example.org
New Alpha Asset Management undertakes to acknowledge receipt of your request within ten working days and to send you a reply within a maximum of two months from the date of receipt.
If you do not receive a reply within two months or if you have already contacted the customer service department and you feel that your request has not been satisfied, you may refer the matter to the La Française mediator. This is an independent person whose mission is to find an amicable solution to disputes.
The La Française Group has chosen its own mediator, the Crédit Mutuel Mediator, who is a company mediator. The Crédit Mutuel Mediator is an independent and impartial person who has been chosen for his skills and experience.
You can contact the Crédit Mutuel Mediator :
The Crédit Mutuel Mediator
63, chemin Antoine Pardon
69160 Tassin La demi-Lune
By using the form available on the website to submit your case online: www.lemediateur-creditmutuel.com
You may also contact the Ombudsman of the Autorité des Marchés Financiers (AMF) under the following conditions:
In writing :
Autorité des marchés financiers (AMF)
17, place de la Bourse
75082 PARIS CEDEX 02
By electronic form: click here
The choice of mediator is final for the complaint.
The La Française Group’s policy for handling requests for information or customer complaints is available: click here.